Tickets

Usage

Allow users to create tickets in your Discord server.

Setup

Complete the following steps to setup the ticket module.

Set Config Values for the Discord Server:

• /config set tickets_category_closed Closed tickets will go here, before they get deleted.

• /config set tickets_member_max_tickets Defines maximum amount of tickets per user.

• /config set tickets_role_support Allow users with this role to see all tickets.

• /config set tickets_deletion_time Closed tickets will be deleted after a specified amount of time. Formats: d, h, m, s Example: 1d

Create Ticket Types

• /config type upsert Create a ticket type or update an existing type.

• /config field upsert Create or update fields that a user has to fill out when submitting a ticket of this type.

• Optional: /config info create Allows you to predefine info to request in some cases after the ticket was created.

• Optional: /config reason create Allows you to predefine reasons for closing tickets etc.

Set Ticket Creation Channel

• /config set tickets_creation_channel Sends message in channel where they can create tickets. Only one channel can be set.