Tickets
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Allow users to create tickets in your Discord server.
Complete the following steps to setup the ticket module.
/config set tickets_category_closed
Closed tickets will go here, before they get deleted.
/config set tickets_member_max_tickets
Defines maximum number of tickets per user.
/config set tickets_role_support
Allow users with this role to see all tickets.
/config set tickets_deletion_time
Closed tickets will be deleted after a specified amount of time. Formats: d, h, m, s
Example: 1d
/config set tickets_remind_submitter
The submitter will be reminded to respond if they haven't responded for a day.
Example: true or false
/config set tickets_staff_unavailable
Set a message to notify users that no support staff is available. To remove the message just execute the command with an empty message. Requires tickets_role_support to be set.
Values can be removed by executing /config set <option> without the value.
/config type upsert
Create a ticket type or update an existing type.
/config field upsert
Create or update fields that a user has to fill out when submitting a ticket of this type.
Optional: /config info create
Allows you to predefine info to request in some cases after the ticket was created.
Optional: /config reason create
Allows you to predefine reasons for closing tickets etc.
/config set tickets_creation_channel
Sends a message in a channel where they can create tickets. Only one channel can be set.
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