# Tickets

## Usage

Allow users to create tickets in your Discord server.

## Setup

Complete the following steps to setup the ticket module.

### Set Config Values for the Discord Server:

* `/config set tickets_category_closed`\
  Closed tickets will go here, before they get deleted.
* `/config set tickets_member_max_tickets`\
  Defines maximum number of tickets per user.
* `/config set tickets_role_support`\
  Allow users with this role to see all tickets.
* `/config set tickets_deletion_time`\
  Closed tickets will be deleted after a specified amount of time. Formats: d, h, m, s\
  Example: `1d`
* `/config set tickets_remind_submitter`\
  The submitter will be reminded to respond if they haven't responded for a day.\
  Example: `true` or `false`
* `/config set tickets_staff_unavailable`\
  Set a message to notify users that no support staff is available. To remove the message just execute the command with an empty message. Requires `tickets_role_support` to be set.

Values can be removed by executing `/config set <option>` without the value.

### Create Ticket Types

* `/config type upsert`\
  Create a ticket type or update an existing type.
* `/config field upsert`\
  Create or update fields that a user has to fill out when submitting a ticket of this type.
* Optional: `/config info create`\
  Allows you to predefine info to request in some cases after the ticket was created.
* Optional: `/config reason create`\
  Allows you to predefine reasons for closing tickets etc.

### Set Ticket Creation Channel

* `/config set tickets_creation_channel`\
  Sends a message in a channel where they can create tickets. Only one channel can be set.


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```
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```

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Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.